Ops Lead
Owns
Task oversight, priority, routing exceptions, escalation, operating cadence, final release gate
Skills
All (meta)
AGENTIC TEAM · EARLY ACCESS
Governed AI workflows for internal operations.
AI Ops Team structures work trapped across inboxes, orders, approvals, dashboards, spreadsheets, and recurring reports.
AI Ops Team Pilots run 2–4 weeks and typically range from $2.5K–$25K depending on workflow complexity and integration surface. DK1 starts with sample data, moves to real client data, and delivers a live governed workflow with a versioning plan.
USE CASES
What teams pilot first.
Order workflow dashboards
Shared inbox triage
Approval routing
Exception management
Reconciliation workflows
Recurring reporting
Internal workflow web apps
A typical first pilot is a workflow dashboard for order intake, status, exceptions, and reporting.
ROSTER
Six agents, mapped to roles you would actually hire.
Inbox Analyst
Owns
Inbox triage, classification, extraction, case header, urgency flags
Skills
request.intake
Workflow Manager
Owns
Routing, queue assignment, SLA monitoring, handoffs, stale-case escalation
Skills
request.intake + workflow.ledger
Data Analyst
Owns
Reconciliation, data quality, metric support, anomaly investigation
Skills
data.truth
BI Analyst
Owns
Dashboards, KPI packs, variance commentary, operating reviews, alerts
Skills
data.truth + bi.pack
Approval Coordinator
Owns
Approval packet assembly, routing, reminder cadence, decision logging
Skills
approval.flow
WORKS WITH YOUR SYSTEMS
AI Ops Team runs on top of your inboxes, warehouse, spreadsheets, ERP, and reporting stack.
DK1.AI is not replacing your systems of record. Your inbox, warehouse, BI tool, spreadsheets, ERP, and ticketing systems remain your systems of record. AI Ops Team is the workflow layer above them:
- ›Six role-aligned agents read from your inboxes and source systems and write back structured cases, notes, and status transitions
- ›Your admin keeps admin control — agents are scoped via your existing API permissions; we see only what your admin grants
- ›Every gated action (external send, executive report release, exception sign-off) routes through Ops Lead approval before it fires
- ›AI Ops Team drafts the stitching work across inboxes, spreadsheets, dashboards, and approval queues so operators review instead of assemble. No stack migration required
AI Ops Team works on top of your existing operating stack. It does not replace it.
GOVERNED SKILLS
Three skills the team consumes.
request.intake
Request Intake & Routing
Inbox, document, and unstructured request → structured cases. Classification, extraction, first summary, urgency scoring, deterministic route hints. AI classifies; rules route.
data.truth
Data Truth
Decision-grade operational facts. Reconciliation across source systems, data quality checks, metric definitions, governed datasets, anomaly investigation.
approval.flow
Approval Flow
Prepares, routes, tracks, and logs gated actions. Approval packet assembly, reviewer routing, reminders, decision log, revise/reject/release loop.
GOVERNANCE POSTURE
Five things you keep control of.
Scoped deployment
Deployment architecture is scoped per engagement. Customer-owned or DK1-managed tenant isolation is documented in the release packet.
No training on customer data
Customer data is handled for inference and service delivery. DK1 contracts permit no model-training use.
Human approval gate
Every gated action routes through Ops Lead (or you, in founder-led mode) before it fires.
Exportable audit trail
Governed workflows record approvals and material actions in an exportable audit trail.
Per-workspace kill switch
Held by your named reviewer. Global incident controls are documented per deployment.
ENGAGEMENT
Three engagement shapes.
Pilot
$2.5K–$25K · 2–4 weeks
One real ops workflow, start to finish: shared inbox triage, approval queue, or recurring operating report flow. Skills run on your live work. Founder-direct approval. The exemplars you shape stay yours.
Team-as-a-Service
$5–20K / month
AI Ops Team operates against your live operational workflows. Your reviewer holds the approval gate. Quarterly governance review.
Multi-Team Program
$25–50K / month · 6–12 months
AI Ops Team plus Sales Team 6 plus services like AI Brand Presence.
WHAT THIS IS NOT
Not a ticketing replacement. Not a BI platform. Not staff augmentation.
- ›Not a ticketing-system replacement — your ticketing tool stays your ticketing tool
- ›Not a BI platform replacement — your warehouse and BI tool stay your systems of record
- ›Not staff augmentation — we are not your operators, we are the system that drafts and your operators approve
- ›Not an autonomous operator — every gated action routes through a named human reviewer
- ›Not AIOps for IT infrastructure — this team handles inboxes, workflow, data, BI, and approvals, not server monitoring
WHAT WE DO NOT PROMISE
We do not promise autonomous operations, error-free execution, or staffing replacement. We promise a governed system that structures work, routes it correctly, drafts to your standard, and never bypasses your approval gate.